Do you need information about our products and our purchasing and delivery procedures? Here are a few questions frequently asked by our customers, along with our answers.

Our products are of handcrafted quality and you can create many different configurations in terms of version, upholstery and sizes, all according to your preferences. Therefore, to determine the furnishing solution best in line with your wishes and find out its price, it is vital that you come visit us at the poltronesofà store nearest to you. There our interior designers will provide you with all the relevant information and will draw up a customised quote based on the composition and the upholstery chosen, and will illustrate all the promotions currently available. You will find all our addresses and business hours in the store section.
Confident as we are of the quality of the durable materials that we use in the structure of our sofas, we put our signature on our products and warrant them for ten years. For any problems regarding the structure, we will repair the reported parts at our expense. The other components of our sofas are also covered by a two-year warranty. Download the certificate of warranty for the sofa you bought here.
Of course. At poltronesofà you can take advantage of various financing formulas up to 48 months, with the first instalment even deferred 60 days, with no down payment and no interest. You can get all the detailed information on the various possibilities of customised payments at the store.
Of course. You have the option to purchase fabric by the metre at our poltronesofà stores.
It is possible to entrust the delivery of your sofa with any store in Italy, France or Malta. You can ask for information and manage the delivery in an area other than that of purchase directly in the store.
Currently our shipments cover Italy, France and Malta. You may request delivery to the logistics department of one of our stores convenient to you. Afterwards, you can handle the shipment to your home personally and at your expense.
Every page of our website has a top menu, where you can find the STORES link: click on it and find the nearest store, along with its opening hours and directions to reach it.
Every page of our website has a top menu, where you can find the SOFAS link and the CHAIRS link, click on them and you will find our complete collection, and you will be able to customise your favourite model, too. Try it straight away! If you want information about products in promotion click on this link.
Our collection is so rich that some some shops cannot contain them all, thus we have made a selection, contact us through this form to know if your favourite sofa, or armchair, is available in your store of choice!
Contact us through this form, we will be happy to inform you if your model is available in your store of choice, if not we will help you find it in the nearest store, where you will be able to try its comfort directly.
We made of variety and customization our strongest assets: this website gives only a taste of it, for this reason we decided not to sell our products online, because you cannot miss the first-hand experience of our products' quality and comfort in store, find the nearest one!
Absolutely not, you can choose any upholstery among a collection of more than 370 options: the ones available in our product configurator are just a proposed selection to show you how much you can customize your new sofa. See this page to know all the other upholsteries and come visit us at the store to touch them first-hand.
Unfortunately, in most cases it is not possible to return a sofa once produced or delivered. They are hand-made upon request and we cannot phisically store all the refused sofas. However, you can contact us through this form to describe your situation. If we are able to modify your sofa, we will do our best to satisfy your request.
Contact us through this form, click on « Can we help you with regards the sofa you purchased? » and fill it in with your data, indicate the year and the store where your order has been placed. You will be able to attach to your request up to three photos. We will do our best to help you!
To find complete and updated information about our privacy policy, please visit our page at this link.

If you couldn't find an answer here, click on the following link and contact us directly through our e-mail Customer Service.

The Artisans

Behind every Poltronesofà sofa lies the creativity, attention and professionalism of craftsmen, tailors and designers who every day, for more than 20 years, have devoted their passion and experience to serving you.